Privacy Policy

1. Information we collect

We may collect personal information that you provide directly to us, information collected automatically when you use the website, and information received from service providers.

Information you provide

• Name, email address, telephone number, and billing or shipping address
• Account username, password, and account preferences
• Order history and product purchase information
• Payment and transaction information
• Messages, return requests, reviews, and customer-support communications
• Marketing preferences and newsletter subscriptions

Payment-card information is generally processed by our payment processors. We may receive transaction details, but we do not intentionally store complete payment-card numbers on our own systems.

Information collected automatically

• IP address and approximate location
• Browser, device, and operating-system information
• Pages viewed, links selected, and time spent on the website
• Referring website and general website-usage information
• Cookie identifiers and similar online technologies

2. How we use information

We may use personal information to:

• Process, fulfill, ship, and manage orders
• Create and maintain customer accounts
• Process payments, refunds, returns, and replacements
• Communicate about orders, account activity, and support requests
• Operate, maintain, secure, and improve our website
• Detect fraud, misuse, security incidents, and prohibited activity
• Send marketing messages when permitted by law
• Maintain business, tax, accounting, and transaction records
• Comply with legal obligations and enforce our policies

3. Cookies and similar technologies

We and our service providers may use cookies, pixels, local storage, and similar technologies to operate the website, remember preferences, maintain shopping-cart and login sessions, measure website performance, and understand how visitors use the website.

You can control certain cookies through your browser settings or any cookie-preference tool provided on our website. Blocking necessary cookies may prevent portions of the website, checkout, or customer account from working properly.

4. How we disclose information

We may disclose personal information to service providers that help us operate our business, including:

• Website hosting, WordPress, WooCommerce, and technical-support providers
• Payment processors and fraud-prevention services
• Shipping carriers and order-fulfillment providers
• Email, customer-support, and marketing providers
• Analytics, security, and website-performance providers
• Professional advisers, including accountants and attorneys

We may also disclose information when required by law, to protect our rights or the safety of others, to investigate fraud or security incidents, or as part of a merger, financing, acquisition, sale, or transfer of all or part of our business.

5. Sale or sharing of personal information

We do not sell personal information for money. Certain analytics, advertising, or cookie-based activities may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws, even when no money is exchanged.

Where required by applicable law, you may opt out using the privacy or cookie controls provided on our website or by contacting us at support@soraciscientific.com .

6. Data retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and satisfy legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account password and notifying us promptly if you believe your account has been accessed without authorization.

8. Your privacy choices and rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a portable copy of certain personal information
• Opt out of certain sales, sharing, or targeted advertising
• Limit certain uses of sensitive personal information
• Withdraw consent where processing is based on consent
• Appeal a decision concerning a privacy request, where applicable
• Exercise your rights without unlawful discrimination

To submit a privacy request, email support@soraciscientific.com with the subject line “Privacy Request.” We may need to verify your identity before completing a request.

An authorized agent may submit a request when permitted by law. We may require proof of the agent’s authority and direct verification from the person whose information is involved.

9. Marketing communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in those messages. You may still receive non-promotional communications concerning orders, accounts, security, returns, or customer-service requests.

10. Children’s privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it as appropriate.

11. International visitors

If you access our website from outside the United States, your information may be processed and stored in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from the laws in your country.

12. Third-party websites

Our website may contain links to websites or services operated by other organizations. We are not responsible for their privacy, security, or content practices. Review the privacy policy of any third-party website before providing personal information.

13. Changes to this policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after an update is subject to the revised policy.